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The use of this site is subject to our General Terms & Conditions. You may review iSpark Toys’ General Terms & Conditions at https://www.isparktoys.com.
All physical items purchased at iSpark Toys Online Store can to be picked up in person at iSpark Toys Orenco Station Store at 925 NE Orenco Station Loop, Hillsboro, OR 97124. Once you receive the confirmation that your order is ready to be picked up, please bring your order confirmation and a photo ID to the store during regular business ours to complete the transaction.
Online orders will be available for pickup the same day between hours of 12pm-5pm. For contactless curbside pickup please call (503) 207-6570 before heading our way and park designated pickup parking in front of our store.
COVID-19 SHIPPING DELAYS
Due to the COVID-19 pandemic, USPS, UPS and FedEx Ground have announced shipping delays which are beyond our control. We will notify you when we are able to ship your order and provide you with tracking information from the carrier as soon as it is available but we cannot guarantee the exact date your package will arrive.
OVERSIZED & LONG DISTANCE SURCHARGES
Due to large box size or heavy weight, some items require extra - or oversized - shipping charges. Recently, we have also noticed that shipping rates have increased due to COVID-19, especially for packages shipped to the East Coast. These added charges range from $5.00 up to an extra $25.00 charge per shipment. In the case of oversized or long distance shipping increases, we will contact you to have you approve the surcharge prior to charging your credit card. If we are not able to assist you with your order, we will try to connect you with another local retailer who can. Thank you in advance for your understanding.
ALASKA & HAWAII
There will be an extra charge of $10.00 per box, since the items must be shipped by Air.
Packages sent to APO and FPO addresses can not be shipped via UPS or Fedex. We must send them instead using the U.S. Postal Service Priority Mail. An extra charge of $10.00 per box will be applied to your order at checkout.
We process your online orders during iSpark Toys’ regular business hours. We strive to fulfill all orders as quickly as possible, however Gift Wrapping may add to the processing times, especially on busy days. Please be assured that you will get your confirmation as soon as we are done with your order.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by calling iSpark Toys Customer Service at 1.503.207.6570. You will receive a confirmation email once your items are ready to be picked up.
iSpark Toys products displayed on the Site may be available in iSpark Toys Orenco Station Store. The prices displayed on the Site are quoted in U.S. dollars, unless otherwise indicated.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
We love to wrap gifts at iSpark Toys! Please provide Gift Wrapping instructions at the Checkout Page if you need any (or all) of your ordered items wrapped. Any guidance you can provide as a comments (occasion for the gift, etc.) would help us pick the perfect wrapping for you. Please note that we may not be able to wrap irregularly shaped or oversized items.
We will cancel and refund any order not picked up within 10 (ten) calendar days from the day you are notified that your order is ready for pick up. If you are not able to pick up your order for any reason within this period, however still want to keep the order open, please contact us at 1.503.207.6570 or [email protected] to make alternative arrangements.
Temporary Update (3/17/2020): To ensure the safety and health of our customers and staff, iSpark Toys will not be accepting returns and exchanges until further notice.
Our return policy is quite simple. We only accept in store returns at iSpark Toys Orenco Station location at 925 NE Orenco Station Loop, Hillsboro, OR 97124. You can return your online orders to the store if: